Facing problem with Robi internet??
Complaint!!
Logged your complaint by visiting this address http://shomadhan.robi.com.bd/
GPRS low speed problem
Required Information :
1. How the users are using Robi Data service?
- With Handset or - With GPRS/EDGE Modem
2. GPRS configured in your Handset/Modem?
3. Pls specify the Handset/Data card/Modem subs is using.
4. What indication subs is getting while connecting to internet?
- Packet Data is not available
- Link not available
-Connection error
-Server not found
-Loading..../Connecting....
5. Take problem Location Address in detail. (Division/District/Thana /Post Office/Area/Road) (Mandatory)
6. Facing problem to access/download from a specific URL? pls specify the URL.
7. Last calling time from the problem location? (Mandatory)
8.Mobile number & Alternative number .
If other subs from the same location are not facing the same problem then please ask subscriber to cross check the handset/Modem/data card/PC/Laptop. Please ensure GPRS setting in in the Handset/Data Card/Modem.
Following receipt of this information, we will look into this matter at the earliest and provide you with a necessary solution.
Should you have other queries or any required assistance, please feel free to e-mail at 123@robi.com.bd
